How can I place an order?

You can place an order directly through our website. Add the items you wish to purchase to your cart and proceed to checkout. Follow the prompts to complete your purchase.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and our own gift cards.

Can I change or cancel my order after it has been placed?

If you need to change or cancel your order, please contact us immediately at contact@plainmaterial.com. We will do our best to accommodate your request if the order has not yet been processed.

What are your shipping options?

We offer several shipping options with Colissimo and Royal Mail. Shipping costs and delivery times vary depending on location. Please visit our Shipping Policy.

Where do you ship?

We offer shipping to many countries across Europe. Please check our Shipping Policy page for more details on available locations and our shipping rates.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.

What is your return policy?

Please visit our Refund Policy.

How do I return an item?

Please contact us to Request a return at contact@plainmaterial.com

When will I receive my refund?

Refunds are processed within 5-10 working days after we receive the returned items. You will be notified via email once your return has been processed.

How do I choose the right yarn for my project?

We recommend checking the project specifications in your pattern for yarn weight, fibre content and yardage requirements. Our product descriptions also provide detailed information to help you choose the perfect yarn.

What if I need more yarn than what’s available in stock?

If you require more yarn than what is currently available, please contact us at contact@plainmaterial.com. We will do our best to assist you or provide information on restock dates.

How can I purchase a gift card?

Gift cards can be purchased directly on our website. Select the desired amount and add the gift card to your cart. Upon purchase, the gift card can be emailed to you or the recipient.

How do I redeem a gift card?

To redeem a gift card, enter the unique code provided in the gift card email at checkout. The gift card balance will be applied to your order total.

Do gift cards expire?

Yes, gift card expire within 12 months of purchase date.

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

How can I create an account?

You can create an account by clicking here or on the user icon at the top right of our website and filling out the required information.

How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. Stay updated on new products, exclusive offers, and more!

How can I unsubscribe from your newsletter?

You can unsubscribe at any time by clicking the "Unsubscribe" link at the bottom of any of our newsletter emails.