How can I place an order?
Browse our collection, add your chosen items to your cart, and proceed to checkout. The process is straightforward and takes just a few minutes.

What payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express, as well as Plain Material gift cards.

Can I change or cancel my order after it has been placed?
Please contact us at contact@plainmaterial.com as soon as possible and we will do our best to help. We cannot guarantee changes once an order has been processed for dispatch.

What are your shipping options?
We ship with Colissimo and Royal Mail. Delivery times vary by destination — full details are available on our Shipping Policy page.

Where do you ship?
We ship worldwide. Please visit our Shipping Policy page for estimated delivery times by destination.

How can I track my order?
Once your order has been dispatched, you'll receive a confirmation email with a tracking number to follow your shipment.

What is your return policy?
You have 30 days from delivery to return any unused item for a full refund, including your original shipping fee. Full details are on our Returns Policy page.

How do I return an item?
Email us at contact@plainmaterial.com and we'll send you a return label and instructions.

When will I receive my refund?
Once we receive and inspect your return, we'll process your refund within 10 working days. You'll receive a confirmation email when it's been processed.

How should I care for my Plain Material piece?
We recommend dry cleaning only. This is the best way to preserve the softness, lustre, and shape of your material over time.

How should I store my material?
Store folded in a cool, dry place away from direct light. Avoid hanging for long periods as this can distort the fabric over time.

How can I purchase a gift card?
Gift cards are available directly on our website. Select your preferred amount, add it to your cart, and at checkout it can be sent by email to you or directly to the recipient.

How do I redeem a gift card?
Enter the unique code from your gift card email at checkout. The balance will be applied automatically to your order total.

Do gift cards expire?
Yes, gift cards are valid for 12 months from the date of purchase.

Do I need to create an account to place an order?
No, you can check out as a guest. Creating an account does allow you to track orders, save your shipping details, and checkout more quickly in future.

How can I create an account?
Click the account icon at the top right of the website and follow the steps to register.

How can I subscribe to your newsletter?
Enter your email address in the subscription box at the bottom of our website to receive updates on new products and exclusive offers.

How can I unsubscribe from your newsletter?
You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails.