Shipping policy
Here's the updated version with today's date added:
Shipping Policy Last updated: 17 March 2026
Order Dispatch
- Orders placed before 12pm (GMT) Monday to Friday are dispatched the same day.
- Orders placed after 12pm, or on weekends, are dispatched the next working day.
Where We Ship We ship worldwide.
Shipping Costs Shipping costs are calculated at checkout based on your destination. We offer complimentary shipping on qualifying orders, the threshold will be shown at checkout.
Delivery Times
| Destination | Carrier | Estimated Delivery |
|---|---|---|
| UK | Royal Mail | 1–4 working days |
| France & Monaco | Colissimo | 3–5 working days |
| Europe (incl. Switzerland, Andorra, Iceland, Norway & Liechtenstein) | Colissimo | 5–10 working days |
| USA & Canada | Royal Mail | 10–15 working days |
| Rest of World | Royal Mail | 10–15 working days |
Order Tracking Once your order is dispatched, you'll receive a tracking number by email.
Delays Occasionally, deliveries may be delayed due to weather, customs, or high demand. If you're concerned, please contact us at contact@plainmaterial.com.
Customs & Duties No customs duties or taxes apply for deliveries to the UK and EU member states. Customers in all other countries — including Switzerland, Andorra, Monaco, Norway, Iceland, Liechtenstein, the USA, Canada, and the rest of the world — may be subject to local import charges. Please check with your local customs office before ordering
Incorrect Address Please double-check your address at checkout. We can't be held responsible for delays caused by incorrect details, but contact us as soon as possible if you spot an error and we'll do our best to help.
Lost or Damaged Items If your order hasn't arrived within the expected timeframe, or arrives damaged, please contact us at contact@plainmaterial.com and we'll sort it out.
Questions? Reach us any time at contact@plainmaterial.com.