Privacy policy

Privacy Policy Last updated: 17 March 2026

This policy explains how Plain Material collects, uses, and protects your personal information when you use our website, plainmaterial.com, or any of our services. By using our site, you agree to this policy.

1. Updates to this Policy We may update this policy from time to time. Any changes will be posted here with a revised date. Continued use of the site means you accept the updated policy.

2. Information We Collect

Information you give us

  • Your name, email, phone number, and address
  • Billing and shipping details
  • Payment information (processed securely via our payment provider)
  • Any messages you send us

Information collected automatically

  • Device and browser details, IP address, and how you interact with our site
  • Cookies and similar tracking technologies (see section 4)

Information from third parties

  • Our service providers (such as Shopify and payment processors) may share relevant transaction data with us

3. How We Use Your Information We use your data to:

  • Process and fulfil your orders
  • Communicate with you about your purchases or enquiries
  • Send marketing emails, where you have given consent
  • Improve our site and personalise your experience
  • Detect and prevent fraud

4. Cookies We use cookies to make the site work properly and to understand how it is used. You can manage cookie preferences in your browser settings, though some features may not work without them. For details on Shopify-specific cookies, visit Shopify's Cookie Policy.

5. Sharing Your Information We only share your data where necessary:

  • With service providers who help us run the business (e.g. Shopify, payment processors, shipping carriers)
  • Where required by law or to protect our rights

We do not sell your personal data.

6. Your Rights Depending on where you are based, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections to inaccurate data
  • Request deletion of your data
  • Opt out of marketing at any time

To exercise any of these rights, contact us at contact@plainmaterial.com.

7. Data Security & Retention We take reasonable steps to keep your data secure. We retain your information only for as long as needed to fulfil your order or comply with legal obligations.

8. International Transfers Your data may be transferred and stored outside your home country. Where required, we use appropriate safeguards such as Standard Contractual Clauses to protect your data in line with applicable law.

9. Children Our site is not intended for children under 16. We do not knowingly collect data from children. If you believe we have done so in error, please contact us.

10. Contact For any questions about this policy or your data, please reach out at contact@plainmaterial.com.